Management app for vet clinics
We designed the prototype for a platform that brings appointments, medical records and billing together for veterinary clinics that until now managed everything by hand.
The challenge
Small and mid-sized veterinary clinics manage their appointments mainly through WhatsApp and phone calls, a manual flow that leads to lost patients from missed replies, double-booked appointments, no centralized medical records and no visibility into monthly billing.
They needed a digital solution that unified appointment management, patient tracking and financial control in a single platform, accessible to both the clinic team and pet owners.
Our approach
Before designing a single screen we spent the first week understanding how a veterinary clinic actually works day to day, watching how appointments were handled, what information the vet needed during each visit and where the friction was for pet owners.
From that map we set three design principles, which were booking in 3 clicks or fewer, records visible in a single view and financial metrics without accounting complexity, and every interface decision was checked against them.
How the prototype turned out
Three screens from the navigable prototype we delivered, covering both the clinic's flow and the pet owners' one.
Projected metrics
Scheduling moved online, so the front desk stopped handling appointments by phone and the team got those hours back for clinical care.
The flow came down to picking a day, picking a time and confirming, with no prior sign-up or intermediate steps that made people drop out.
Every patient has a record with vaccines, treatments and previous visits, available from any consulting room during the appointment.
The pilot measurement with pet owners returned a high recommendation score, mostly for how fast booking is and for the automatic reminders.
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